Refund policy

Unfortunately, for health and hygiene reasons we are not permitted to allow returns of our food items. Our non-food items are returnable subject to the policy below.

We have a 14-day return policy, which means you have 14 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@refillcabin.co.uk. If your return is accepted, we’ll send instructions on how to complete your return.

You can always contact us for any return information via hello@refillcabin.co.uk.

Damages and issues

Please inspect your order upon collection and contact us immediately if any items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods such as food and personal care goods, such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have to us, and once the return is accepted, make a separate purchase for the new item.

Refunds

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.